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All Hyder Regional Managers (RMs) are responsible for the overall physical appearance of their assigned portfolio of properties (portfolio). Selection of properties within their assigned portfolio may change from time to time as determined by the Vice President of Operations in conjunction with the Chief Operating Officer.

Property’s physical appearance:

The RM will inspect each property in a routine and timely manner to ensure each property is clear of any trash (properly stored in trash receptacles). Parking areas of each property will be clear of any stored vehicles or other items determined by the RM to degrade the property’s overall physical appearance. All grass, shrubs, plants, trees etc. will be well maintained.

Rents:

RMs are responsible for supervising each property’s monthly rent collections are obtained in accordance with each’s tenants lease agreement. RMs are responsible for timely    collection of delinquent rents and overseeing timely delinquent notifications are presented along with timely notice of eviction notifications.

Vacant unit(s) Turns:

RMs are responsible that unit Turns are completed within customary timelines to ensure minimum interruption of rental cash flow.

Marketing:

RMs are responsible to market the properties in their portfolios in a timely manner, once a notice to vacate a unit is provided by the current tenant.

• Be responsible to assist with creative and responsive advertising.

• Provide marketing strategy to generate rentals or for rent increases.

• Property Manager may handle his or her own advertising, if capable.

• Assist with marketing needs.

• Follow AFHMP for the property

Leasing units:

Ensuring profitability of the property by adhering to established expense budgets and leasing vacated units in a timely manner.

Supervision of Area Managers (when applicable):

RMs oversee Area Managers (AM) assigned to them, by supervising the AMs ensuring the AMs assigned properties are maintained at levels required of RMs and any established Hyder property maintenance policies and standards.

Investor reports:

RMs are required to make regularly scheduled financial and site maintenance reports to property investors as well as Hyder administrative management officials including the Vice President of Operations, Accounting Department Manager, and Hyder’s Chief Operating Officer. RMs will make recommended property improvements and renovations for property

owner’s review and approval.

Professional conduct:

RMs will be professional in both appearance and mannerisms, remembering they are a representative of Hyder Property Management Company (Hyder). RMs will exercise good judgment, maintain self-control in interacting with property owners or their representatives, tenants, vendors, and others. RMs will present a positive attitude in their capacity as an employee of Hyder. They will be individuals of integrity and be trustworthy and honest in all their business transactions as a representative of Hyder.

Work schedule flexibility:

RMs need to be flexible with their time and schedule to adequately address emergencies and resolve problems in the normal course of their property management responsibilities. If their properties are in multiple locations, they must be available to travel at a moment's notice either by ground or air in order to effectively manage emergencies and resolve problems and assist both staff and residents, during emergency and problematic times. Good communication skills are vital in dealing with these types of situations.

Training

RMs must be knowledgeable and current in their understanding of all federal, state, and local agency housing programs relevant to the various properties in their portfolios and be able to provide training to subordinates where need and relevant for those individuals to properly perform their assigned responsibilities. RMs need to have a working knowledge of Hyder company’s policies and procedures applicable to their assigned portfolio. RMs need to test and pass required company and agency educational requirements. Be prepared to assume responsibility to manager in an on-site manager capacity during an emergency wherein the assigned site manager is unable to fulfill their job responsibilities.

Compliance

• Complete & disseminate monthly Compliance Reports to properties and owners when requested.

• Perform file, waiting list, and general office procedure inspections according to regulatory agreements established for each property.

• Perform and complete review of recertification of tenant files in accordance with established company policy and procedure for scheduled recertification of files. 

• Approve move-in files, and recertifications for tenants in accordance with the affordable housing programs of the property.

• Review and approve tenant occupancy, and tenant unit transfers.

• Monitor tenant file documents to ensure compliance with agency program regulations.

• Assist Site Managers regarding compliance issues involving owners, syndicators, banks, etc.

• Prepare Agency inspection response letters as required by the specific agency conducting the site’s inspection.

Operations

Oversee all duties of the properties in your portfolio to ensure smooth operations which include but are not limited to:

• Maintain budgeted occupancy percentages either established by owners or deemed necessary to adequately support cashflow adequate for each properties’ operating expense budget and owner’s return on investment criteria.

• Monitor delinquent rents and follow up with resident managers on their collection efforts and where necessary assist site managers with the eviction process.

• Ensure maintenance policies and procedures are followed including work orders.

• Complete Monthly Property Inspection Reports and file reviews.

• Provide back up and support for Property Managers and AMs.

• Communicate regularly with Operational supervisors.

• Review and approve various reports, resident surveys, and tenant and property notices for timely delivery and adequately prepared with required content.

• Maintain routine contact and communications (daily, weekly, etc) with site managers or site personnel and

• Attend all agency inspections, required owner meetings and board meetings. And be properly prepare in advance for such meetings.

Budget Control

• Assist with preparation of budget.

• Maintain knowledge of budget variances on a monthly basis. Assist AMs and site managers regarding budgeting variances and expense control.

• Provide monthly written evaluation of income and expense line items that are significantly over budget and plans for bringing them under budget.

• Provide Capital improvement suggestions for future of site and process reserve requests.

• Approve invoices for payment in the Yardi System. Follow up to ensure they are presented timely to accounting for payment.

• Review and explain/fix errors on rent rolls

Supervise assigned Site Team (Listen, Counsel, and resolve personnel problems to the best of your ability).

• Perform employee performance evaluations,pay increases,counseling statements to the HR Department. Supervise

• Where needed, assist,with evaluations and counseling statements for other

• Supervise and ensure all counseling statements, written evaluations, salary requests are provided for review to Follow up to ensure those statements are timely submitted to the Human Resource Department.

• Establish employment application interviews dates and times.Provide job applicants with a written job description. Complete employment files as described by company policy. NOTE:No new employee will be hired until all required documents have  been signed and approved by the appropriate supervisor.

• Approve all time sheets and ensure hours indicated are correct, PTO time reported and signatures available.

• Assist with training employees to enable them to perform their job responsibilities in a knowledgeable and efficient professional manner. Provide routine follow up to address individual employee performance deficiencies. 

Major Contracts

• Interview Contractors and accept bids for approval by property owners and/ or your designated direct supervisor. Established approval amounts change from time to time so check with your immediate supervisor for how to proceed. Approvals depend on contract amount.

• Monitor contract work.

Contracts Information

• Various site work and other vendor contracts are routinely presented by such sources for signature.Review that the contracts are complete and cover all the needs of the project. Submit those contacts exceeding your approval limits to your immediate supervisor requesting their approval. This would also include new account set ups.

Safety

Review all safety procedures, monitor completion of monthly safety meetings. Immediately investigate all accidents, unsafe conditions and serious incidents and provide written reports to your immediate supervisor. Seek advice from your supervisor to ensure projects follow, OSHA, fair housing, A.D.A and “Section 504” requirements. Follow up on project losses and make sure all insurable losses are reported and repairs are made, and claims paid.